Privacy Policy
1. Introduction
Aurevra, operated by GC Butler Travel & Events Sdn Bhd (MOTAC Licence No. KPK/LN 6837), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make an enquiry, or book a travel package with us.
By using our website or services, you consent to the practices described in this policy. This policy is governed by the Personal Data Protection Act 2010 (PDPA) of Malaysia.
2. Information We Collect
We may collect the following types of personal information when you interact with our website or services:
- Contact Information — name, email address, phone number, and mailing address.
- Travel Information — passport details, travel dates, destination preferences, and number of travellers.
- Payment Information — billing details processed securely through third-party payment providers (we do not store full card details).
- Enquiry & Communication Data — messages, special requests, and preferences submitted via our enquiry forms, WhatsApp, or email.
- Technical Data — IP address, browser type, device information, and website usage data collected via cookies.
3. How We Use Your Information
We use your personal information for the following purposes:
- To process and confirm your travel bookings, enquiries, and payments.
- To communicate with you regarding your itinerary, travel documents, and booking updates.
- To provide customer support and respond to your enquiries.
- To send promotional content, newsletters, or special offers (only with your consent, and you may opt out at any time).
- To comply with legal and regulatory obligations, including those required by MOTAC and immigration authorities.
- To improve our website, services, and overall customer experience.
4. Sharing of Information
We do not sell or rent your personal information to third parties. However, we may share your information with:
- Service Providers — airlines, hotels, cruise lines, insurance providers, and tour operators necessary to fulfil your booking.
- Government Authorities — for visa processing, immigration, and regulatory compliance where required by law.
- Payment Processors — to facilitate secure transactions.
- GC Butler Travel & Events Sdn Bhd — as the licensed parent company managing booking operations and compliance.
All third parties are required to handle your information in accordance with applicable data protection laws.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including any legal, accounting, or reporting requirements. Booking records may be retained for a minimum period as required by MOTAC and tax regulations.
7. Your Rights
Under the PDPA, you have the right to:
- Access the personal information we hold about you.
- Request corrections to inaccurate or incomplete information.
- Withdraw consent for marketing communications at any time.
- Request deletion of your personal data, subject to legal retention requirements.
To exercise these rights, please contact us using the details provided below.
8. Cookies
Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and remember your preferences. You can adjust your browser settings to refuse cookies, though this may affect certain website functionalities.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: